How do I complete my second level verification?

Zebpay is a self-regulated bitcoin exchange. To ensure that Zebpay remains a safe exchange to buy and sell bitcoins, we periodically review our 'Know Your Customer' (KYC) policy.

We will ask you to provide additional verification on your account when your total trade turnover exceeds Rs 50 Lacs. When requested, you need to send the following documents on supportzebpay@secur.co.in from your registered email:

1. KYC form (attached below)
2. ITR return (last 3 Years)
3. Registered bank account statement (last 3 months)
4. Aadhar card
5. CA certificate (attached below)

After receiving all above documents our executive will call on your registered mobile number for address check and visit at your residence to verify the information.

If you fail to send the requested documents within five working days, Zebpay shall be constrained to put your Zebpay account on "HOLD".

Please send requested details on supportzebpay@secur.co.in to uplift the "HOLD" from your Zebpay account.

Please note that if a user has not crossed Rs 50 lacs trade volume, can also still finish the above process proactively by sending the documents in advance on supportzebpay@secure.co.in.

Once we verify the documents, this limit will be removed.

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