Bitcoin network transactions ( the transactions you have received from some one on your bitcoin address ) takes around 10 to 30 minutes to confirm for security reasons. So those transactions will show hourglass until we receive confirmation from Bitcoin Network.
The transactions you send to other bitcoin address are also processed by our servers securely and may have some delay in the process. Generally it is processed in less than 5 minutes, but in case our withdraw request processing account is having low balance it may take upto 24 hours to process. In such cases also transaction will have hour glass symbol ( pending state ).
If you send transaction to any contact from your phone book and if he is also having Zebpay account transaction will be processed immediately, but in case the transaction failed than status will show thumb down failed state. In such case funds will be credited to your account again in period of 48 hours.
If you send transaction to any contact from your phone book and if he is also having Zebpay account transaction will be processed immediately, but in case that person does not have Zebpay account he will receive SMS from us notifying that he has received xxx bits from you which he can claim after installing Zebpay app. In case he does not claim the transaction in 48 hours, transaction will be canceled and funds will be credited to your account again. During this waiting period of 48 hours transaction status will show pending state ie hour glass.